Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Content Ownership and Conditional License

The Site and all data, text, designs, pages, print screens, images, artwork, photographs, audio and video clips, and HTML code, source code, or software that reside or are viewable or otherwise discoverable on the Site, (collectively, the "Content") are owned by us or our licensors. No part of the Site may be translated, transmitted, or reproduced, in any form or by any mean without our prior written consent. We own intellectual property in the Site and Content and we may change the Content and features of the Site at any time.

We grant you a limited, conditional, no-cost, non-exclusive, non-transferable, non-sub-licensable license to view this Site and its Content as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

  • Submit software or other materials containing viruses, worms, Trojan horses, defects, date bombs, time bombs or other destructive items;
  • Manipulate identifiers in order to disguise any post that you submit;
  • Link to any portion of the Site other than the URL for the home page of our site;
  • Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site or otherwise attempt to access source code, underlying ideas or algorithms belonging to any piece of the Content;
  • Access the Service in a manner that sends more request messages to the Rukkus servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser;
  • Remove any copyright, trademark or other proprietary rights notices put forth on the Site;
  • Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Content or the Site. Operators of public search engines may use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time and require removal of archived materials gathered in the past;
  • Use any automated software or computer system to search for or obtain tickets, discount codes, promotional codes, or any other items available on the Site, including sending information from your computer to another device where such software is active;
  • "Frame" or "mirror" any part of the Site;
  • Access, reload or refresh transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three-second interval;
  • Request more than 500 pages of the Site in any 24-hour period, whether alone or with a group of individuals;
  • Use the Site or the Content in an attempt to, or in conjunction with, any device, program or service designed to circumvent any technological measure that effectively controls access to, or the rights in, the Site and/or Content in any way including, without limitation, by manual or automatic device or process, for any purpose.

This license is expressly conditioned on your preexisting agreement to comply with, and your actual compliance with, each of the provisions described in this Ownership of Content and Grant of Conditional License section. This license exists only so long as you strictly comply with each of the provisions described in this section. Any use of the Site or Content by you or anyone acting on your behalf that does not strictly comply with each and every provision in this section exceeds the scope of the license granted to you herein, constitutes unauthorized reproduction, display, or creation of unauthorized derivative versions of the Site and Content, and infringes our copyrights, trademarks, patents and other rights in the Site and Content. You will not acquire any ownership rights by using the Site or the Content.

Digital Millennium Copyright Act

If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
  • Information reasonably sufficient to permit the us to contact you, such as an address, telephone number, and, if available, an electronic mail;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You may direct copyright infringement notifications to our DMCA Agent at 243 5th Ave., Suite 225, New York, NY 10016, email: copyright@rukkus.com, fax: (866) 608-9306. You acknowledge that if you fail to comply with all of the requirements of this Section 5(D), your DMCA notice may not be valid.

Counter-Notice

If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your Content, you may send a counter-notice containing the following information to the Copyright Agent:

  • Your physical or electronic signature;
  • Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
  • A statement that you have a good faith belief that the Content was removed or disabled as a result of mistake or a misidentification of the Content; and
  • Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in San Francisco, California, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
  • If a counter-notice is received by the Copyright Agent, YouTube may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at YouTube's sole discretion.


Rukkus Privacy Policy

If you have any questions pertaining to any of the information below, please contact us at hi@rukkus.com.

Rukkus is committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and buys on our website or app.

Rukkus shares your concern about the protection of your personal information online. This is our policy regarding the privacy of information we collect on our web site located at www.Rukkus.com (the "Site") and our mobile application (the “App”). This Privacy Policy includes examples of the types of personal information we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices. Certain services, which you may access on the Site, are provided by our third party partners, and protection of your information relating to such services will be governed by the privacy policy of such third parties. By accessing, browsing and using the Site, you acknowledge that you read, understood and agreed to the Privacy Policy described herein.

Information We Collect

We collect information from and about you.

Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.

Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.

Information you post. For example, we collect information you post in a public space on our website or on a third-party social media site.

Demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.

Other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location or your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.

We collect information in different ways.

We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.

Analytics information:  We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service.  These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service.

Cookies information:  When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Rukkus help you log in faster and enhance your navigation through the site.  A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser.  Persistent cookies may be used by your browser on subsequent visits to the site.  Persistent cookies can be removed by following your web browser’s directions.  A session cookie is temporary and disappears after you close your browser.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.  However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Future Business Transfers: Our business is constantly changing. In the event Rukkus goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.

Log file information:  Log file information is automatically reported by your browser or mobile device each time you access the Service.  When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.

Protecting Your Personal Data

The Personal Data you provide us is saved in a secure environment and is kept in our records to make it easier for you to use our services on return visits. Information collected by Rukkus is stored in a secure database(s), accessible only by Rukkus.

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. Rukkus has created a secure environment for credit card transactions. Rukkus currently uses Secure Socket Layer technology to encrypt all your personal information, which may include credit card numbers, names and addresses to prevent your information from being read during transmission over the Internet.

Rukkus limits access to personal information about you to those employees whom we determine need access to that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your personal information. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information users supply will not be intercepted while being transmitted to us over the Internet. Rukkus will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

Usage of Apple Pay

To securely transmit your payment information when you pay in apps, Apple Pay receives your encrypted transaction and re-encrypts it with a merchant-specific key before the transaction information is sent to the merchant. This key helps ensure that only the merchant you’re purchasing from can access your encrypted payment information. Apple sends your Device Account Number to the merchant along with the dynamic security code. So neither Apple nor your device sends your actual credit or debit card numbers to the merchant.

Certain Services

In order to provide you with certain services, we may share your Personal Data with one of our third party partners, or require that you transact directly with a third party partner.

We may revise this list from time to time if we decide to offer additional services through these or other third-party partners.

From time to time, Rukkus may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by contacting Rukkus administrators. Sharing Your Personal Data

Rukkus does not sell your Personal Data to anyone. Rukkus may share your Personal Data with its subsidiaries and partners as described below:

Rukkus's Agents

Many of the operations we perform at Rukkus require us to partner with other companies. For example, Rukkus hires companies to help us handle mail and email (including sending and delivering packages, postal mail and email), analyze the data we collect, market our products and services, and handle credit card transactions. The companies we employ to help us with these tasks have access to Personal Data to perform their functions, but may not use this information for other purposes. Also, Rukkus requires all agents to whom Personal Data is disclosed to enter into confidentiality agreements to protect your Personal Data.

External Service Providers

When you use Rukkus to take advantage of any of our products and services, we may provide Personal Data to the airline, travel agency or other involved third-party.

These sites and apps are not intended for children

Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."

Learn more about COPPA here.

Changes to our Privacy Policy

Rukkus may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically.  When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.

This privacy policy was last modified on April 13, 2015.

How to Contact Us

Should you have any questions, concerns or comments please email us at hi@rukkus.com.



© 2016 Rukkus, all rights reserved.